Shipping
When will my order be shipped?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How long will it take for my order to arrive?
Delivery time depends on the delivery method. Express: 11-15 business days. Standard: 7-30 business days after shipment. Delivery time may be longer during peak periods or when packages are undergoing customs inspection. In special circumstances, delivery may be delayed by 5 business days. We will make every effort to ensure your order is delivered on time, but we are not responsible for any delays or failures to deliver due to circumstances beyond our control.
How do I change my shipping address?
You only have a very short time to change your shipping address. If your order has not yet shipped, please contact our customer service team and provide your order number to change the shipping address. We're sorry, but if your order has already shipped, the shipping address cannot be changed.
How can I modify/cancel my order?
After payment, you can modify/cancel your order within a very limited time. If your order has not yet shipped, please contact our customer service team and provide your order number so we can help you modify/cancel it. We're sorry, but if your order has already shipped, it cannot be modified/cancelled.
How much is the shipping cost?
Free shipping on orders over $79! Standard shipping is $8.99 for orders under $79.
How can I track my order?
You can click on "<here>" or "Track your order" in the footer to access the query page, and enter your tracking number or order number to check.
What if my package is lost?
We understand how important your custom keepsake is. If your package is lost during shipping or does not arrive, please contact us with your order details.
Our team will work with the carrier to locate your package. If it is confirmed lost, we will arrange a replacement or provide another suitable solution to make sure your keepsake reaches you safely.
Payment
How to use discount codes?
Using promo codes is super easy! At checkout, simply enter the code in the box labeled "Promo Code" and click the "Apply" button. Each promo code can only be used once.
What payment methods do you accept?
I accept PayPal.
Why was my credit card charged multiple times for the same order?
When you place an order, Everlasting Paws contacts your issuing bank to verify your account and reserve funds. You will see a pending charge, also known as an authorization fee, in your bank or credit card account. We will only deduct the fee from your payment method when the goods are shipped.
Do you accept cash on delivery?
We apologize, but we do not currently accept cash on delivery. You can place your order directly on our website, and we will arrange shipment as soon as possible.
What information do I need to verify?
Our checkout process is simple, fast, and secure. Just enter your shipping address and payment method to place your order!
Do you offer wholesale services?
Yes, we do. Please contact our customer service team for more details.
Returns/Exchanges
How can I return the item?
- If you wish to return the item, please contact majhuton@gmail.com.
- For more information, please click here. View more >
How can I exchange a product if it is incorrect or damaged?
Please provide your order number and product photos to contact our customer service team, and they will help you resolve the issue.